In this post we want to share with you the TomTom Customer Service Phone Number, for Australia, to be able to Contact Customer Service and get information about the latest TomTom Update or to be able to download and update TomTom maps.

Most actions can be done directly online, on TomTom Australia Website, but in some cases, if you are experiencing any trouble, you may need help, which the TomTom Support can provide.

You can call TomTom Australia at the following Customer Service Phone Number.

1300 135 604

You can also reach TomTom Customer Service, to get Technical Support for your TomTom Device in Australia, or to get information about the TomTom Warranty.

Aftre talking to TomTom Customer Service, please let us know, what you think about kindness of the Service Team, and if they were able to answer your complaint.
just leave a comment with your rating of the TomTom Customer Service.

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27 Thoughts to “TomTom”

  1. Lido Paganelli

    I have ordered a map update
    Have not received order, checked status on line but no joy in that. Tried to ring your customer service number 1300 135604 No joy in that either.
    Can you give me some answers? I’ve paid for it

    1. Phil

      I have exactly the same problem. Tom Tom took the money via my credit card, but I did not receive a receipt or order number. So far they’ve wanted me to PROVE the money’s been taken, even though that would be transparent through their bank. So even though it’s a failure of THEIR system, they put the onus on the customer to resolve it. Zero out of ten for customer service.

  2. Mark Gilbert

    I keep receiving emails from TomTom that my “safety camera” subscription has expired with a link to renew. I have already renewed my 2015 subscription with the receipt to prove it. Can you please enquire into this? Thanks

  3. f

    Cant read this or the small print on the tom tom i just purchased.
    Cant follow the get started.
    Cant find a serial number.

  4. Tom

    HI. We have two TomToms how do i update them on one email account.
    Cheers Tom.

  5. simon

    Traffic has expired on my Tom Tom 2050 and it says go to update on web site.
    But cannot find where on Tom Tom web site to update live Traffic

  6. Pavlo

    I have a new TomTom GO600 with a 32gb additional card. Have tried to update with new Nav4 download. Has failed every time. Any suggestions how to complete the update please?

  7. Alan

    Paid for Europe maps have invoice – Have tried to link my VIa260 (135??) to the account cant do it website says error – unable to locate the maps on my account. Assistance required.

  8. no response after registering repeatedly for free maps as advertised for free lifetime maps when purchased my tom tom from j b hifi malaga serial no. Please direct me to appropriate web site or send me a link to be able to access connections
    Jim Duff

  9. mohamed abdoun

    i lost my map on my tomtom go 500 when i tride to update my device

  10. Bassile Anastasopoulos

    Dear sirs madam.
    Yesterday I purchased the following item Gangster Tony Nav4 EU Meters. for TOM TOM START GO 60 M EUROPEAN MAPS. After dowloading and installing I searched on the GPS, for the new sound, but it cannot be found in the GPS, could you please advice the next step.

    My best regards Bassile Anastasopoulos

  11. NS

    Need a genuine TOM TOM phone number for enquiries in Australia

    1. john hall

      Hi I can not upgrade my new map. my Address is different to the one you have can you help.

  12. jean vigar

    we can not upgrade maps on via 280 gps which includes lifetime maps. we have another tom tom 135, without maps included, but on a different email address and this may cause confussion but we want to upgrade according to our purchase of the via 280 so help please thanks

  13. niv

    is this a scam:

    Free updates available
    Having trouble viewing the email below?
    Click here to read the online version.



    Free Update

    Improve the performance of your device this summer

    Update your QuickGPSfix for FREE to improve the performance of your TomTom device, so you can set off on your journey within seconds, even if the signal is weak or partially blocked.

    Free Update


    Make sure you have TomTom HOME installed on your computer.

    Connect your navigation device to your computer and switch it on. TomTom HOME will automatically start and check for updates.

    Check the relevant box you want to update and click “update and install”.

    MyDrive Connect




    We will use this email address only to send information related to the products and/or services registered to your MyTomTom account, or if we are legally required to contact you. Please do not reply to this message as we will not be able to answer you personally.

    Update your profile

    Privacy policy

    TomTom International BV, Oosterdoksstraat 114, 1011DK Amsterdam, The Netherlands

  14. Carolyn Burton

    Bought 3 Tom Tom GPS systems over 10 years with the latest being 1EX00. EVERY one contained old date to begin with and I have been unable to update ANY of them despite having a guaranteed lifetime update with my purchase. Scam product with scam marketing. DO NOT BUY A TOM TOM!

  15. gary Barnes

    you NEED to update driver to be compatible with win10. mydriveconnect will NOT work. i am trying to help friends to update thier tomtomstart20 devices. the device WILL NOT be detected by my win 10 machine. please update to win10 driver ASAP, as this is giving me the shits. my friends are whinging. fix your driver so i can get some peace.


    thank you gary barnes . thanks to you this is my third headache doing this

    attend to it quickly

  16. I cannot connect Tom Tom 20 to computer . Message states :

    Linking your Tom Tom has not scceeded

    Your phone number is waste of time. Have emailed before.

    Why are you refusing to resolve problem?

  17. Ron

    I have an XL one & recently paid for a years map update but keep getting a 407 error message. I have noted from other complaints that this cannot be fixed. I want my money back but it is impossible to contact TomTom direct. How do get satisfaction.

  18. David SWnaith

    Hello ,

    I have European maps installed on my XL. How do I replace these with Australian maps already installed in my computer.



  19. i just bought a tom tom 510 and have the latest pc window 10 but when downlaod mydrive it keeps saying connect device when it clearly is whats going wrong contact me asap

  20. John Culbert

    I have paid for map upgrades and have receipt and order number but subscription shows finish date as 15/9/2016

    regards john

  21. Luke

    My father and I both purchased a TomTom each and as I haven’t updated maps the device will not show any maps/routes at all. I was fined as I was driving in a area unknown to me and the device wouldn’t show the map only a picture of the device, a cord and a laptop. Both my father and I are extremely unhappy as when we purchased the devices we weren’t told they can’t be used unless updated. We don’t own a computer so we can’t update.Going to Garmin unless u help us

  22. Ilona

    Purchased Yoda EU in meters and got Yards.
    I am very disappointed, previously made a mistake purchased Yoda in yards, can’t use it in Australia.
    Now I am unable to use it again.
    Would you please help me out?


  23. Laurelle

    My order made on the 17th Nov. 2016 #404147157 has NOT arrived. If it is not going to be delivered please refund my payment via Paypal ASAP.
    Thank you

  24. Di Trotter

    I have a Tom Tom Via 52 device, when I connect to Home it says no device connected but it is. Help appreciated.

  25. Deb

    I have had a Tom Tom Spark for 4 months and the strap has broken in two places. How can i get the strap replacec without charge.

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